e-commerce research

e-commerce research

What’s the real cost of merchandise returns?

merchandise returns cost retailers $351 billion
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Retailers are not only bracing for the busy holiday shopping season, they’re also getting ready to handle the massive merchandise returns by shoppers online and in-store. In fact, ...
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Consumers looking for a cyber-secure holiday shopping season

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New research from the University of Phoenix shows consumers have heightened concern for their online security during the busy holiday shopping season. The recent data breach of 500 ...
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Cyber Monday sales set new record of $7.9 billion

Cyber Monday $7.9 billion sales record
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Cyber Monday sales numbers are in and it’s a $7.9 billion online sales record. According to Adobe Analytics, Cyber Monday sales grew 19.3% from last year. Black Friday ...
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US Black Friday sales set online record of $6.22 billion

Black Friday sales record $6.22 billion
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US Black Friday sales set a record $6.22 billion according to Adobe Analytics. For the first time, more than $2 billion or 33.5% of online sales were made ...
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75.6% abandon purchases in their online shopping cart

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SurePayroll estimates US e-commerce platforms lose roughly $18 billion in potential revenue each year to abandoned carts. With the holiday shopping season ready to roll, it’s a great ...
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Alibaba’s Singles Day makes double-digit record sales of $30.8 billion

Singles Day hits $30.8 billion sales
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Another year, another Alibaba’s Singles Day sales record with sales reaching $30.8 billion (RMB213.5 billion), up 27% for the one-day e-commerce extravaganza. Last year, sales were $25.3 billion ...
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Why Sears sagged in the e-commerce economy

Sears Christmas Wish Book 1968
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Founded in Chicago in 1892, Sears, Roebuck & Company began business as a mail order catalog company. It began opening stores in the US in 1925 with its ...
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Where are the opportunities for US cross-border e-commerce?

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US online merchants are far behind building their cross-border e-commerce growth because most are not offering enough or any local payment methods in international markets. A new PPRO ...
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Which e-commerce EU & CIS markets are growing fastest?

e-commerce is growing in EU and CIS
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You may be surprised to learn which e-commerce markets in Europe and the Commonwealth of Independent States are growing the fastest. In fact, according to the latest PPRO ...
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Zebra 2018 Shopper Vision Study: Shopper friction

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Did you know nearly half of customers are still dissatisfied with the customer service that’s offered in-store and online? According to Zebra Technologies’ 2018 Shopper Study, 44% of ...
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