Juniper Research

Juniper Research

Will chatbots translate into savings and better service?

chatbots in banking
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A new study from Juniper Research shows financial institutions will save an estimated $209 million in 2019 by using chatbots for customer service. By 2023, those savings could ...
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Reducing shopper pain points for e-retail success

Juniper Research shopper's journey
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New research identifies key ways online retailers can increase sales by reducing friction and making the shopper journey smoother. In the whitepaper – Addressing the Pain Points in ...
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IoT payments a novelty now but will reach $410 billion by 2023

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Internet of Things (IoT) payments will total an estimated $24.5 billion in 2018 but Juniper Research predicts the IoT payments market will grow at an impressive average of ...
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Connected car commerce will zoom to $265 billion by 2023

connected car commerce
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When you connect car lovers with e-commerce, you end up with a potential marketplace of $265 billion by 2023, according to the latest Juniper Research report. The report ...
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Regtech compliance disruption growing; spending will reach $115.9 billion

US noncompliance regulatory costs
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Along with the disruption in the financial market by technology are the growing burdens of compliance and its impact on the financial industry. A new whitepaper from Juniper ...
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Payments news roundup: Pulse Network, Stripe vs PayPal, mobile fraud, more

Payments NEXT news roundup
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We’ve got a payments news roundup with news you can use from around the globe. Pulse Network looks at some of the reasons Apple Pay is gaining with ...
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Payments NEXT newsletter: Zippin, Walmart, IBM, Amazon Pay Japan, more…

Payments NEXT newsletter
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In this week’s global Payments NEXT newsletter, US startup Zippin is showcasing its next-generation checkout-free technology. Walmart is testing an innovative crowdsourcing delivery program that could take off. ...
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Passwords passé, “something I am” biometrics ID coming soon

biometrics booming
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A new report from Juniper Research says password-based solutions are increasingly impractical, and service providers have begun testing alternative second factors; ‘something I am’, such as a fingerprint, ...
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Contactless payments will reach $2 trillion by 2020

contactless payments future
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A new report from Juniper Research says in-store contactless payments will reach $2 trillion by 2020, representing one-third of the total point of sale transactions. Driven by payment ...
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Global e-commerce will reach $3.3 trillion in 2018

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Juniper Research predicts $3.3 trillion in global e-commerce sales in 2018, along with EU challenges. ...
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