What the 2025 Chargeback Surge Means for Banks and Merchants

By Douglas Hall, Founder & CEO of EQUE If you’re a financial institution or merchant hoping that chargebacks will plateau anytime soon, I’ve got news for you: they won’t. The just-released 2025 State of Chargebacks report from Datos Insights and Ethoca confirms what many of ...
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Visa Checkout headed for the parking lot?

Visa is not dropping Visa Checkout yet, but senior execs seem to be pointing it to the exit judging by recent comments in ...
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payments preferences cause $1.1B loss
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Retailers lose $1.1 billion by not offering preferred payment choices

A new report from global payments provider Adyen highlights shifting consumer payments preferences and the potential loss of more than $1.1 billion by ...
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E-commerce fraud jumps 30%; Amazon 2017 annual report highlights

Our newsletter today covers an extensive Experian report on US online shopping fraud which jumped 30% in 2017. Learn more about the best ...
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Amazon 2017 highlights
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Amazon 2017 highlights: It was a very good year!

In a letter to shareholders, Amazon CEO Jeff Bezos highlighted a number of important milestones for the company. Most important for Amazon and ...
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Experian E-commerce Attack Rates
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Experian: 2017 Online Shopping Fraud Up 30%

Russian hackers and trolls may have received all the media coverage in 2017 but it was Chinese and Venezuelan hackers who carried out ...
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Winning millennial bank customers; 8 retail innovators to watch

Our newsletter today features a new research report from CSI & The Center for Generational Kinetics on millennial banking habits and preferences and ...
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Research: How banks can win millennial customers

Millennials are entering the wealth-accumulation phase of their lives and are driving all major banking trends. A new CSI and The Center for ...
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8 retail innovators
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Eight surprising retail brands and why they’re growing

US retail sales rose 0.6 percent in March 2018 according to the US Census Bureau. Not great, but not negative. More interesting and ...
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many questions
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Payments news: PayPal chases unbanked; banks drop mobile; crypto credit

Today, we’re looking at PayPal’s campaign to bring in new customers from the nine million “unbanked” US residents who either don’t use a ...
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banks fail mobile customers
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Are banks disconnecting from mobile banking customers?

A new report from Javelin Strategy & Research suggests banks may be failing to pivot fast enough to keep up with the changing ...
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