Click and collect, also called buy online pickup in-store (BOPIS), is often touted as the next big thing in the last-mile delivery of online purchases to consumers. In ...Read more Comments Off on Consumers are clicking and buying, but why aren’t 14% collecting?
According to the 2018 Mastercard SpendingPulse Report, US retailers enjoyed their best sales in six years with $850 billion in US holiday retail sales, an increase of 5.1% over ...Read more Comments Off on E-commerce, apparel, home improvement spark $850B in holiday retail sales
Retailers are not only bracing for the busy holiday shopping season, they’re also getting ready to handle the massive merchandise returns by shoppers online and in-store. In fact, ...Read more Comments Off on What’s the real cost of merchandise returns?
Lots of new developments, more holiday shopping news and results, and innovations to keep you ahead of the payments pack in this week’s global payments news roundup. NFIB ...Read more Comments Off on Dec 7 Global payments news roundup
November 24 was a pretty good day for US Small Business Saturday, racking up a record $17.8 billion in sales at independent retailers and restaurants, according to the ...Read more Comments Off on NFIB reports Small Business Saturday sales were strong
Did you know nearly half of customers are still dissatisfied with the customer service that’s offered in-store and online? According to Zebra Technologies’ 2018 Shopper Study, 44% of ...Read more Comments Off on Zebra 2018 Shopper Vision Study: Shopper friction
We’ve got the latest global retail benchmarks research from Vend with valuable industry metrics. Buy-online-pickup-in-store (BOPIS) sales are up and we look at what to do about the ...Read more Comments Off on Global retail benchmarks, BOPIS fraud grows, global payments news roundup
A new survey by point-of-sale expert Vend identifies key benchmarks and provides valuable business metrics for the retail industry. ...Read more Comments Off on 2018 Global Retail Research Benchmark Results Are In
A new global survey of 5,000 consumers by Capgemini shows that conversational commerce is finding its voice with online shoppers. The research highlights the opportunities ahead for retailers ...Read more Comments Off on Speaking of conversational commerce: It’s growing says Capgemini
A new retail research report from Honeywell/PlanetRetail provides valuable insight into the impact of digital transformation on retailers in the challenges of providing customers with a seamless in-store ...Read more Comments Off on Technology insights: 2018 Global Retail Research Study