retail research

retail research

Consumers are clicking and buying, but why aren’t 14% collecting?

click and collect shopping research
Banking E-commerce Retail
Click and collect, also called buy online pickup in-store (BOPIS), is often touted as the next big thing in the last-mile delivery of online purchases to consumers. In ...
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E-commerce, apparel, home improvement spark $850B in holiday retail sales

2018 holiday retail sales hit $850 billion
E-commerce Payments Research Retail Slider
According to the 2018 Mastercard SpendingPulse Report, US retailers enjoyed their best sales in six years with $850 billion in US holiday retail sales, an increase of 5.1% over ...
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What’s the real cost of merchandise returns?

merchandise returns cost retailers $351 billion
E-commerce Payments Research Payments Trends Retail Slider
Retailers are not only bracing for the busy holiday shopping season, they’re also getting ready to handle the massive merchandise returns by shoppers online and in-store. In fact, ...
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Dec 7 Global payments news roundup

Payments NEXT global payments news
Credit Card & Online Fraud E-commerce Payments Trends Retail Slider
Lots of new developments, more holiday shopping news and results, and innovations to keep you ahead of the payments pack in this week’s global payments news roundup. NFIB ...
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NFIB reports Small Business Saturday sales were strong

Small Business Saturday
E-commerce Retail Slider
November 24 was a pretty good day for US Small Business Saturday, racking up a record $17.8 billion in sales at independent retailers and restaurants, according to the ...
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Zebra 2018 Shopper Vision Study: Shopper friction

E-commerce Payments Research Retail Slider
Did you know nearly half of customers are still dissatisfied with the customer service that’s offered in-store and online? According to Zebra Technologies’ 2018 Shopper Study, 44% of ...
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Global retail benchmarks, BOPIS fraud grows, global payments news roundup

global payments news
Payments Research Payments Trends Retail Slider
We’ve got the latest global retail benchmarks research from Vend with valuable industry metrics. Buy-online-pickup-in-store (BOPIS) sales are up and we look at what to do about the ...
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2018 Global Retail Research Benchmark Results Are In

Vend transaction value by industry
Payments Research Payments Trends Retail Slider
A new survey by point-of-sale expert Vend identifies key benchmarks and provides valuable business metrics for the retail industry. ...
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Speaking of conversational commerce: It’s growing says Capgemini

E-commerce Payments Trends Retail Slider
A new global survey of 5,000 consumers by Capgemini shows that conversational commerce is finding its voice with online shoppers. The research highlights the opportunities ahead for retailers ...
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Technology insights: 2018 Global Retail Research Study

2018 Global Retail Report
E-commerce Retail Slider
A new retail research report from Honeywell/PlanetRetail provides valuable insight into the impact of digital transformation on retailers in the challenges of providing customers with a seamless in-store ...
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