consumer research

Which US banks got the most customer complaints in 2018?

By Jeff Domansky

January 8, 2019

Banks are those people many consumers love to hate. Enough so that the US Consumer Financial Protection Bureau (CFPB) received more than 244,114 complaints against US financial institutions ...

Consumers looking for a cyber-secure holiday shopping season

By Jeff Domansky

December 3, 2018

E-commerce Mobile Payments Payments Trends Retail Slider

New research from the University of Phoenix shows consumers have heightened concern for their online security during the busy holiday shopping season. The recent data breach of 500 ...

Can your e-commerce business cash in on the membership economy?

By Jeff Domansky

August 20, 2018

E-commerce Payments Trends Retail Slider

According to McKinsey & Company research, e-commerce membership sites have grown more than 100% annually during the past five years. An estimated 15% of consumers have signed up ...

Speaking of conversational commerce: It’s growing says Capgemini

By Jeff Domansky

June 12, 2018

E-commerce Payments Trends Retail Slider

A new global survey of 5,000 consumers by Capgemini shows that conversational commerce is finding its voice with online shoppers. The research highlights the opportunities ahead for retailers ...

Technology insights: 2018 Global Retail Research Study

By Jeff Domansky

June 12, 2018

E-commerce Retail Slider

A new retail research report from Honeywell/PlanetRetail provides valuable insight into the impact of digital transformation on retailers in the challenges of providing customers with a seamless in-store ...

Amazon Echo reverberates with sales

By Jeff Domansky

June 5, 2018

E-commerce Payments Trends Retail

With more than 50 million Amazon Echo smart speakers sold, the voice shopping use case is rapidly expanding. Is there an impact on sales by Echo owners? A ...

US retail news roundup: A rugged ride

By Jeff Domansky

March 9, 2018

Payments Research Payments Trends

Since shopping and payments are like hand in glove, let’s look at the latest trends in US retail. It’s a rugged ride. Struggling retailers list grows More than ...